FAQ’s

Frequently asked questions

Shopping Basics

Yes, our products are designed to cater to a wide range of hair and skin types, including normal, dry, oily, and sensitive.

Absolutely! We prioritize using natural and botanical ingredients in our formulations, sourced sustainably from nature’s abundant resources.

No, we are proud to be a cruelty-free brand. None of our products are tested on animals.

Payments

We offer a variety of payment methods to make your shopping experience convenient. You can choose to pay with major credit cards, including Visa, and Mastercard. We also accept payments through UPI (Unified Payments Interface) for seamless transactions. Additionally, debit cards issued by participating banks are accepted as well. Rest assured, we prioritize the security and privacy of your payment information, regardless of the method you choose.

Yes, we prioritize the security of your payment information. We use industry-standard encryption and secure payment gateways to ensure the confidentiality and integrity of your data.

We currently do not offer instalment or buy now, pay later options. Payments are required in full at the time of purchase.

Shipping & Returns

Yes, we provide shipping services within India. Whether you reside in a metropolitan city or a remote location, we ensure that your order reaches you across the country.

Shipping times may vary depending on your location and the shipping method chosen. Generally, domestic orders arrive within 3-7 business days, while international orders can take anywhere from 7-21 business days. Please note that these are estimated delivery times and delays may occur due to customs clearance or unforeseen circumstances.

Please note that once the product is delivered, we have a no-refund policy in place. We highly recommend thoroughly reviewing product details, descriptions, and customer reviews before making a purchase decision. If you have any concerns or questions, our customer support team is available to assist you before placing your order.

The responsibility for return shipping costs depends on the reason for the return. If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or personal preference, the customer is responsible for the return shipping expenses. We recommend contacting our customer support team to discuss your specific return case and receive further assistance.

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